Privacy policy

Inclusive Insights Counseling is committed to protecting your privacy and ensuring that your personal information is handled with care and in compliance with all applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and New York State regulations.

1. Information We Collect

We may collect:

  • Personal information you provide directly (e.g., name, contact details, insurance information, medical history when scheduling or starting services).

  • Website information, such as general traffic data (cookies, analytics tools) to improve site performance.

  • Electronic communications, such as emails or messages through secure client portals.

2. How We Use Information

We use your information to:

  • Provide psychotherapy and related services.

  • Coordinate care and process billing/insurance claims.

  • Communicate with you regarding scheduling, resources, or treatment updates.

  • Improve our website and services.

3. Confidentiality & HIPAA Compliance

  • All Protected Health Information (PHI) is stored and transmitted in compliance with HIPAA.

  • We only share your PHI with your written authorization, unless required or permitted by law (e.g., emergencies, court orders, mandated reporting).

  • Electronic communications carry inherent risks. While we use secure systems, no system is 100% risk-free.

4. Your Rights

You have the right to:

  • Access your health records.

  • Request corrections to your information.

  • Request restrictions on how your information is used or shared.

  • Receive an accounting of certain disclosures.

  • Revoke consent for information sharing (where legally applicable).

5. Third-Party Services

  • If we use third-party services (e.g., secure telehealth platforms, billing systems, EHR providers), those vendors are bound by Business Associate Agreements that require HIPAA compliance.

  • Our website may link to other sites; we are not responsible for their privacy practices.

6. Cookies & Website Analytics

Our website may use cookies or analytics tools to understand site usage. These tools do not collect PHI. You can disable cookies in your browser settings.

7. Data Security

We take reasonable measures to protect your information, including encryption, secure storage, and staff training. However, no system can guarantee absolute security.

8. Changes to this Policy

We may update this Privacy Policy periodically. Changes will be posted here with a revised “last updated” date.

9. Contact Us

If you have questions about this Privacy Policy or your rights, please contact us:

Inclusive Insights Counseling PLLC
cquinn@inclusiveinsightscounseling.com